Cancellation & Refund Policy

We want your transfer to be stress-free, so cancellation is free in almost every situation. To cancel or change a booking, email office@skytransferbg.com or write to us on WhatsApp at +359 884 777 751 with your voucher number.

Cancellations

• More than 24 hours before pickup: full refund, no fee.
• Between 24 and 4 hours before pickup: 50% refund.
• Less than 4 hours before pickup, or no-show: no refund, because the driver and vehicle are already reserved for you.
• Your flight is cancelled or diverted: full refund, whenever you tell us — just send us the airline notification.
• We cannot provide the transfer: full refund, always.

Changes

Date, time, flight number, address and passenger count can be changed free of charge up to 4 hours before pickup, subject to availability. If the change moves you to a more expensive route, we will send you a payment link for the difference; if it is cheaper, we refund the difference.

How refunds are paid

• Refunds are issued to the same card used for payment.
• We process refunds within 2 business days of approval.
• Your bank usually shows the money within 5–10 business days.
• Refunds are made in EUR; we are not responsible for currency conversion differences applied by your bank.

Late arrivals and waiting time

For airport pickups the driver waits up to 60 minutes after your flight lands at no charge. For hotel and address pickups we wait 15 minutes. Beyond that the booking may be treated as a no-show and is not refundable.

Complaints

If something went wrong, contact us within 14 days at office@skytransferbg.com with your voucher number. We answer every complaint within 5 business days.